Карьера

Main areas of responsibility

• Provide technical leadership with expert knowledge and act as an escalation point for the Client Support Services Team and anything related to End User Computing environment, focusing on our Endpoint Security Protection, and application management
• Manage Azure Virtual Desktop (AVD) environment including Creating Images, deploy VMs, monitor VM performance
• Develop automated solutions for deploying software packages, application patches/updates and workstation images
• Monitor and support our Citrix Environment and escalate issues to the appropriate team member.
• Engineer and support multiple Windows desktop images
• Manage the entire lifecycle of our global standard desktop and laptop models
• Maintain desktop images and modify SCCM task sequences as needed
• Monitor and maintain the health of our Citrix XenApp environment
• Monitor and address alerts from desktops using CyberArk
• Provide level 3 support for escalated end user issues
• Manage Microsoft and 3rd party patch deployments
• Package, test and deploy new applications as needed
• Provide technical leadership and assistance on key projects (Mergers & Acquisitions) that significantly impact the team and our End User Computing environment
• Maintain and expand existing Knowledge Base
• Create new and maintain existing support documents to Maintain high standards in quality in the delivery of End User Computing services
• Must be able to work independently on assignments while maintaining monthly progress reports.
• Must be able to be available off hours to provide remote support for emergencies and/or testing

Qualifications, Skills, and Experience

• Must have 8+ years of desktop support experience in an enterprise environment
• Must have 5+ experience with Windows 7/10, Active Directory Structure, and Managing
• Group Policies
• Must have 5+ years’ experience developing and testing software packages using Install shield or equivalent
• Expert with SCCM and SCOM administration, Citrix XenApp, Patch Management, Imaging, Scripting, MSI, Packaging & Automation
• Expert End Point Protection Engineering
• Expert with Citrix XenApp 7.X Administration, full disk encryption software, automation, and scripting (PowerShell, VBScript, batch, etc.)
• Expert with administering and deploying software using SCCM in a global environment, developing and maintaining workstation images using SCCM
• Expert in patch management including bios and firmware updates, service pack upgrades, and application-based updates
• Basic Database Administration experience, particularly in SQL Server
• Excellent interpersonal, written, and verbal communication skills
• English: Upper Intermediate or higher

Will be an advantage

• Experience with Virtual Desktop Infrastructures (AVD and XenDesktop)
• Azure Configuration and Management
• Microsoft MSCE / MCITP certification
• MAC experience
• Experience with Sophos EPP, SafeGuard, Bitlocker, Software Vulnerability manager, or CyberArk

We offer

• Interesting and complicated tasks
• Participation in global projects
• Excellent opportunities for successful professional growth
• Work in a supportive atmosphere
• Remote work
• Competitive remuneration

Explore your potential applying now – send your CV to IWwork@innoware.com with a theme “Endpoint System Engineer”.