Карьера
Account Manager
We are looking for a specialist to fill the position of Account Manager supporting B2B customers on Microsoft solutions.
Key client geography: Ukraine and the EU.
The key goal of this position is supporting Innoware’s B2B clients in licensing, documentation, payments, etc. for Microsoft ERP, CRM and cloud business solutions.
We are looking for a colleague with experience with Microsoft licenses, with a responsible and proactive approach, and for our part, we offer competitive salary, comfortable working conditions, team support, and much more!
Your key tasks will be:
- Forming requests for invoices, controlling payments, re-signing agreements. All this in cooperation with colleagues from the financial and legal departments.
- Selecting licences, calculating and processing the purchase of licences for customers to use Microsoft solutions, keeping accounts and licences up to date.
- Overseeing the prompt and timely provision of customer service, including transferring requests to system engineers.
- Identifying new needs of existing customers.
- Providing information about Innoware solutions and services to existing customers upon request.
- Planning interaction with each client.
- Monitoring customer satisfaction.
Qualification:
- Experience in selecting and/or purchasing licensing for Microsoft business solutions.
- Experience of interaction with B2B clients (support or sales).
- Experience with documents and administration of relevant processes: control of accounts, execution of agreements, other supporting documents.
- Proficient in Microsoft Word and Excel.
- English – Upper Intermediate or higher, fluency in Ukrainian.
- Complete higher education or Master’s degree student in Economics or IT.
Soft skills:
- Responsibility, systematic and administrative approach, ability to plan your time.
- Sociability, tactfulness.
- Focus on quality customer support, attention to detail.
- Modernity and openness to new knowledge.
For our part, we offer you:
- Various tasks, deepening your knowledge of Microsoft licensing and more.
- Opportunities to realise your potential and prove yourself.
- Work with Ukrainian and foreign clients, English language practice.
- Team support in tasks that will be new to you.
- Our values and corporate culture: both as a company and as an employer, Innoware stands for open, honest relationships, mutual trust, and compliance with agreements. You will work with professional colleagues who are interested in the joint successful work outcome. We also support each other in our development and work, as well as in life situations.
- Paid vacation and sick leave.
- Standard working hours, we support work-life balance!
- Permanent full-time contract.
- Competitive remuneration, revised according to your performance.
Work format: most of the time – remotely, but you must be able to come to our Kyiv office when necessary (for example, for key team meetings or to prepare ‘paper’ documents).
Our office is located in Kyiv, Cubic Business Centre, 3 Sholudenka St.
If you would like to develop in account management, please send us your detailed CV in Ukrainian or English to IWwork@innoware.com. We will contact you if the information in your CV meets the qualification requirements.
Join us, improve your skills and work together with the experienced Innoware team!
