{"id":36386,"date":"2023-09-22T12:30:22","date_gmt":"2023-09-22T09:30:22","guid":{"rendered":"https:\/\/innoware.ua\/ru\/?page_id=36386"},"modified":"2024-05-16T16:26:08","modified_gmt":"2024-05-16T13:26:08","slug":"functional-consultant-for-microsoft-dynamics-365-customer-engagement-crm","status":"publish","type":"page","link":"https:\/\/innoware.ua\/ru\/career\/functional-consultant-for-microsoft-dynamics-365-customer-engagement-crm\/","title":{"rendered":"Functional Consultant for Microsoft Dynamics 365 Customer Engagement (CRM)"},"content":{"rendered":"\t\t<div data-elementor-type=\"wp-page\" data-elementor-id=\"36386\" class=\"elementor elementor-36386\" data-elementor-post-type=\"page\">\n\t\t\t\t\t\t\t\t\t<section class=\"elementor-section elementor-top-section elementor-element elementor-element-89bfa10 elementor-section-full_width elementor-section-stretched elementor-section-height-default elementor-section-height-default\" data-id=\"89bfa10\" data-element_type=\"section\" data-settings=\"{&quot;stretch_section&quot;:&quot;section-stretched&quot;,&quot;background_background&quot;:&quot;classic&quot;}\">\n\t\t\t\t\t\t<div class=\"elementor-container elementor-column-gap-default\">\n\t\t\t\t\t<div class=\"elementor-column elementor-col-100 elementor-top-column elementor-element elementor-element-ee4d525\" data-id=\"ee4d525\" data-element_type=\"column\">\n\t\t\t<div class=\"elementor-widget-wrap elementor-element-populated\">\n\t\t\t\t\t\t\t\t<div class=\"elementor-element elementor-element-e0cba34 elementor-widget elementor-widget-heading\" data-id=\"e0cba34\" data-element_type=\"widget\" data-widget_type=\"heading.default\">\n\t\t\t\t<div class=\"elementor-widget-container\">\n\t\t\t<style>\/*! elementor - v3.15.0 - 20-08-2023 *\/\n.elementor-heading-title{padding:0;margin:0;line-height:1}.elementor-widget-heading .elementor-heading-title[class*=elementor-size-]>a{color:inherit;font-size:inherit;line-height:inherit}.elementor-widget-heading .elementor-heading-title.elementor-size-small{font-size:15px}.elementor-widget-heading .elementor-heading-title.elementor-size-medium{font-size:19px}.elementor-widget-heading .elementor-heading-title.elementor-size-large{font-size:29px}.elementor-widget-heading .elementor-heading-title.elementor-size-xl{font-size:39px}.elementor-widget-heading .elementor-heading-title.elementor-size-xxl{font-size:59px}<\/style><h1 class=\"elementor-heading-title elementor-size-xl\">\u041a\u0430\u0440\u044c\u0435\u0440\u0430<\/h1>\t\t<\/div>\n\t\t\t\t<\/div>\n\t\t\t\t<div class=\"elementor-element elementor-element-3d4d814 elementor-widget elementor-widget-heading\" data-id=\"3d4d814\" data-element_type=\"widget\" data-widget_type=\"heading.default\">\n\t\t\t\t<div class=\"elementor-widget-container\">\n\t\t\t<h2 class=\"elementor-heading-title elementor-size-large\">\u00ab\u0412\u0410\u041a\u0410\u041d\u0421\u0406\u042f \u0417\u0410\u041a\u0420\u0418\u0422\u0410\u00bb<\/h2>\t\t<\/div>\n\t\t\t\t<\/div>\n\t\t\t\t<div class=\"elementor-element elementor-element-c57c873 elementor-widget elementor-widget-heading\" data-id=\"c57c873\" data-element_type=\"widget\" data-widget_type=\"heading.default\">\n\t\t\t\t<div class=\"elementor-widget-container\">\n\t\t\t<h2 class=\"elementor-heading-title elementor-size-large\">Functional Consultant for Microsoft Dynamics 365 Customer Engagement (CRM)<\/h2>\t\t<\/div>\n\t\t\t\t<\/div>\n\t\t\t\t\t<\/div>\n\t\t<\/div>\n\t\t\t\t\t\t\t<\/div>\n\t\t<\/section>\n\t\t<div class=\"elementor-element elementor-element-dcc726f e-flex e-con-boxed e-con\" data-id=\"dcc726f\" data-element_type=\"container\" data-settings=\"{&quot;content_width&quot;:&quot;boxed&quot;}\">\n\t\t\t\t\t<div class=\"e-con-inner\">\n\t\t\t\t<div class=\"elementor-element elementor-element-a283c3a elementor-widget elementor-widget-text-editor\" data-id=\"a283c3a\" data-element_type=\"widget\" data-widget_type=\"text-editor.default\">\n\t\t\t\t<div class=\"elementor-widget-container\">\n\t\t\t<style>\/*! elementor - v3.15.0 - 20-08-2023 *\/\n.elementor-widget-text-editor.elementor-drop-cap-view-stacked .elementor-drop-cap{background-color:#69727d;color:#fff}.elementor-widget-text-editor.elementor-drop-cap-view-framed .elementor-drop-cap{color:#69727d;border:3px solid;background-color:transparent}.elementor-widget-text-editor:not(.elementor-drop-cap-view-default) .elementor-drop-cap{margin-top:8px}.elementor-widget-text-editor:not(.elementor-drop-cap-view-default) .elementor-drop-cap-letter{width:1em;height:1em}.elementor-widget-text-editor .elementor-drop-cap{float:left;text-align:center;line-height:1;font-size:50px}.elementor-widget-text-editor .elementor-drop-cap-letter{display:inline-block}<\/style>\t\t\t\t<p><a href=\"https:\/\/innoware.com\/\" rel=\"nofollow noopener\" target=\"_blank\"><strong><span style=\"text-decoration: underline;\"><span style=\"color: #3366ff; text-decoration: underline;\">Innoware<\/span><\/span><\/strong><\/a> <strong>is a leading IT consulting company, Microsoft Cloud Solution Provider<\/strong> specializing in implementation of ERP, CRM and cloud business solutions. Innoware was established in 2001 in Kyiv and has implemented 450+ projects worldwide since then. You can read more about Innoware success stories via link: <span style=\"text-decoration: underline;\"><span style=\"color: #3366ff; text-decoration: underline;\"><a style=\"color: #3366ff; text-decoration: underline;\" href=\"https:\/\/innoware.com\/success-stories\/\" rel=\"nofollow noopener\" target=\"_blank\">https:\/\/innoware.com\/success-stories\/<\/a><\/span><\/span>.<\/p><p>Innoware services always remain relevant because Ukraine is a country of wonderful and modern specialists, who are supported by the whole world. And currently we are expanding our CRM project team and inviting <strong>Functional Consultant for<\/strong> <a href=\"https:\/\/innoware.com\/microsoft-dynamics-customer-engagement\/\" rel=\"nofollow noopener\" target=\"_blank\"><span style=\"text-decoration: underline;\"><span style=\"color: #3366ff; text-decoration: underline;\"><strong>Microsoft<\/strong> <strong>Dynamics<\/strong><strong> 365 <\/strong><\/span><\/span><strong><span style=\"text-decoration: underline;\"><span style=\"color: #3366ff; text-decoration: underline;\">Customer Engagement platform (CRM)<\/span><\/span><\/strong><\/a>.<\/p><p>Both as a service provider and a partner, Innoware stands for <strong>open and honest relationships and mutual trust<\/strong>. We are passionate about <strong>professionalism, development and high standards<\/strong> of consulting services that we deliver. And we\u2019re looking for a person that shares our values.<\/p><p><strong>What project you\u2019ll work with:<\/strong><\/p><ul><li><strong>Types: <\/strong>mainly implementation from scratch + upgrades.<\/li><li><strong>Modules \/ hubs:<\/strong> mainly Sales, Marketing, Customer Service, Field Service and Portals of MD 365 Customer Engagement platform.<\/li><li><strong>Clients:<\/strong> our current portfolio includes clients from 16+ countries that work in different economy fields. So, you\u2019ll have the opportunity to work with various business processes and explore new functionalities of CE platform.<\/li><\/ul><p><strong>Key tasks on this position<\/strong><strong>:<\/strong><\/p><ul><li>Communicating with clients, describing and analyzing business processes in order to transfer them to the system.<\/li><li>Configuring and setup of Microsoft Dynamics 365 Customer Engagement: mainly Sales, Marketing, Customer Service, Field Service, Portals hubs.<\/li><li>Creating project documentation, agreeing it with the client.<\/li><li>Estimating labor costs for task performance, status control.<\/li><li>Preparing technical tasks for the development team, communicating with them to implement modifications in the system.<\/li><li>Performing acceptance testing \u2013 ensuring the provided functionality satisfies customer needs and requirements.<\/li><li>Customer support during acceptance testing and deployment of new functions, Go-Live support.<\/li><li>Training the key users, conducting demonstrations for clients.<\/li><\/ul><p><strong>Additionally, if you\u2019ve got such experience:<\/strong><\/p><ul><li>Providing support during data migration.<\/li><li>Integrating MD 365 Customer Engagement hubs with other systems \/ applications.<\/li><li>Ensuring quality control of tasks at various project stages.<\/li><\/ul><p><strong>Professional qualification<\/strong><strong>:<\/strong><\/p><ul><li>Experience in implementation, support or administration of MD 365 Customer Engagement platform or Microsoft Dynamics CRM system as a functional consultant \/ analyst \u2013 2+<\/li><li>Understanding of all stages of CRM system implementation project \u2013 from interviewing key users and analyzing business processes to launching and Go-Live support.<\/li><li>Knowledge of MD 365 Customer Engagement standard functionality (and\/or Microsoft Dynamics CRM version).<\/li><li>Understanding of business processes: sales, marketing etc.<\/li><li>Fluent in Ukrainian, Upper-Intermediate English because we work both with Ukrainian and foreign projects.<\/li><li>Will be an advantage: experience with Power Platform \u2013 Power Automate, Power BI, PowerApps; Microsoft certification.<\/li><li>Soft skills: systematicity, teamwork, strong communication skills, focus on results and high quality of work, development of your competences.<\/li><\/ul><p><strong>We offer you<\/strong><strong>:<\/strong><\/p><ul><li>Dynamic work, various tasks in projects for Ukrainian and foreign clients of different economy fields.<\/li><li>Conditions for continuous professional development, career growth, advanced training.<\/li><li>Strengthening your skills through experience with clients and business processes that are new to you.<\/li><li>Practice of your English.<\/li><li>Microsoft international certification.<\/li><li>Work in a professional, open, team-oriented atmosphere.<\/li><li>Remote work with the opportunity to work in our Kyiv office if you need it.<\/li><li>Paid vacation and sick leave, standardized working hours.<\/li><li>Competitive remuneration, permanent full-time contract.<\/li><\/ul><p><strong>If you\u2019re interested in this vacancy<\/strong>, please send us your CV in Ukrainian or English language to <a href=\"mailto:IWwork@innoware.com\"><span style=\"color: #3366ff;\">IWwork@innoware.com<\/span><\/a>. We will review your CV carefully within 1-4 business days and will contact you if the information in your CV meets the qualification requirements.<\/p><p><strong>Join us and implement projects together with the experienced Innoware team!<\/strong><\/p>\t\t\t\t\t\t<\/div>\n\t\t\t\t<\/div>\n\t\t\t\t\t<\/div>\n\t\t\t\t<\/div>\n\t\t\t\t\t\t\t<\/div>\n\t\t","protected":false},"excerpt":{"rendered":"<p>\u041a\u0430\u0440\u044c\u0435\u0440\u0430 \u00ab\u0412\u0410\u041a\u0410\u041d\u0421\u0406\u042f \u0417\u0410\u041a\u0420\u0418\u0422\u0410\u00bb Functional Consultant for Microsoft Dynamics 365 Customer Engagement (CRM) Innoware is a leading IT consulting company, Microsoft Cloud Solution Provider specializing in implementation of ERP, CRM and cloud business solutions. Innoware was established in 2001 in Kyiv&#8230;<\/p>\n","protected":false},"author":2,"featured_media":36387,"parent":22005,"menu_order":0,"comment_status":"closed","ping_status":"closed","template":"","meta":{"footnotes":""},"class_list":["post-36386","page","type-page","status-publish","has-post-thumbnail","hentry"],"_links":{"self":[{"href":"https:\/\/innoware.ua\/ru\/wp-json\/wp\/v2\/pages\/36386"}],"collection":[{"href":"https:\/\/innoware.ua\/ru\/wp-json\/wp\/v2\/pages"}],"about":[{"href":"https:\/\/innoware.ua\/ru\/wp-json\/wp\/v2\/types\/page"}],"author":[{"embeddable":true,"href":"https:\/\/innoware.ua\/ru\/wp-json\/wp\/v2\/users\/2"}],"replies":[{"embeddable":true,"href":"https:\/\/innoware.ua\/ru\/wp-json\/wp\/v2\/comments?post=36386"}],"version-history":[{"count":0,"href":"https:\/\/innoware.ua\/ru\/wp-json\/wp\/v2\/pages\/36386\/revisions"}],"up":[{"embeddable":true,"href":"https:\/\/innoware.ua\/ru\/wp-json\/wp\/v2\/pages\/22005"}],"wp:featuredmedia":[{"embeddable":true,"href":"https:\/\/innoware.ua\/ru\/wp-json\/wp\/v2\/media\/36387"}],"wp:attachment":[{"href":"https:\/\/innoware.ua\/ru\/wp-json\/wp\/v2\/media?parent=36386"}],"curies":[{"name":"wp","href":"https:\/\/api.w.org\/{rel}","templated":true}]}}